Shipping policy

Shipping Policy (Versandbedingungen)
Shopify Maker Business

1. General Information
We are committed to delivering your order as quickly and safely as possible. This Shipping Policy outlines important information regarding shipping methods, costs, and delivery times.

2. Shipping Destinations
We currently ship to:

  • Germany

  • European Union countries

  • Selected international destinations (depending on availability)

If your country is not listed at checkout, please contact us before placing your order.

3. Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

For handmade or custom products, processing times may vary. These will be clearly stated on the product page.

4. Shipping Methods & Delivery Times

Estimated delivery times:

  • Germany: 5–12 business days

  • EU countries: 5–12 business days

  • International: 5–12 business days

Please note that delivery times are estimates and may vary due to factors beyond our control (e.g., customs delays, carrier issues).

5. Shipping Costs
Shipping costs are calculated at checkout based on your location and the weight of your order.

We may offer:

  • Free shipping on selected orders or promotions

  • Flat-rate shipping for certain regions

All applicable shipping fees will be clearly displayed before completing your purchase.

6. Customs, Duties & Taxes
For international orders, additional customs duties, taxes, or import fees may apply. These charges are the responsibility of the customer and are not included in our shipping fees.

7. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. Please allow up to 24 hours for tracking information to update.

8. Lost or Delayed Shipments
If your order has not arrived within the expected delivery time, please contact us at:
[your email address]

We will do our best to assist you. However, we are not responsible for delays caused by shipping carriers or customs.

9. Incorrect Address
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

10. Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging. We will work with you to resolve the issue as quickly as possible.

11. Contact Information
If you have any questions about shipping, please contact us at:
Email: support@alignova.org

Last updated: 02.05.2026