{"product_id":"shipping-protection","title":"Shipping Protection","description":"\u003cp\u003e\u003cstrong\u003eLost, stolen or damaged package? We've got you covered.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eIf your protected order is lost in transit, stolen after delivery or arrives damaged, we'll send you a free replacement or a full refund for the affected items once your claim has been approved.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eHow to file a claim\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eEmail support@alignova.org within 30 days of the expected delivery date and include your order number and a short description of what happened.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eHow we review claims\u003c\/strong\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eDamaged items:\u003c\/strong\u003e we ask for clear photos of the item and the packaging.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eLost in transit:\u003c\/strong\u003e we review the tracking information and open an investigation with the carrier and our logistics partner.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eMarked as delivered but not received:\u003c\/strong\u003e we review the carrier's proof of delivery (such as GPS location or delivery photo) and ask you to check with neighbors and household members. For suspected theft, a police report and a signed statement are required before a claim can be approved.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eEvery claim is reviewed individually. Only one claim can be filed per order.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eFalse claims:\u003c\/strong\u003e We take fraud seriously. Claims found to be false or misleading will be denied, and suspected fraud may be reported to the carrier and to the relevant law enforcement authorities.\u003c\/p\u003e\u003cp\u003eShipping Protection is optional and non-refundable once the order has shipped.\u003c\/p\u003e","brand":"Alignova","offers":[{"title":"Default Title","offer_id":60075222139264,"sku":"SHIP-PROTECT","price":2.95,"currency_code":"EUR","in_stock":true}],"url":"https:\/\/www.alignova.org\/products\/shipping-protection","provider":"Alignova","version":"1.0","type":"link"}